Longtime foodservice consultant Ronald Kooser, FCSI, passed away May 29, 2020. The 80-year-old Kooser was a principal at foodservice consulting firm Cini•Little.
Restaurants may have cleaning and sanitation procedures and training in place, but to be effective, operators need to properly enforce these steps. Inspection reports made public by the Center for Science in the Public Interest as well as word of mouth via social media serve as big incentives to making sure staff follow the necessary steps to the letter.
There’s no doubt bar operations will eventually spring back to life when communities allow these businesses to reopen. That’s because bars have played a prominent role in American socialization dating all the way back to the colonial period. By surviving Prohibition and even the notorious fern era, bars have proven resilient time and time again. That said, when bars do come back online, bartenders will likely find the post-pandemic world to be different from the last time they shouted last call.
Golden Chick’s robust strategy for the brand includes a goal to have 500 Golden Chick units open by 2030. That would more than double the size of this quick-service chain, which currently operates 187 stores serving its signature fried chicken.
A number of operators have shifted their business models to at least temporarily include meal kits and pantry items in an effort to increase revenue. This follows a trend that was in full bloom prior to the pandemic. By 2022, research firm Statistica expects the meal kit market to more than double, reaching $11.6 billion dollars. In the last half of 2018, 14.3 million households purchased meal kits, up from 3.8 million households in 2017.
The brakes slammed business to a halt for many food trucks early on in the COVID-19 crisis as the types of business and social gatherings which drive traffic also came to a screeching stop. But in many states, food trucks, like other off-premises foodservice operations, have been deemed essential. They continue to serve customers (queued up 6 feet apart) and have stepped up to provide mobile foodservice solutions for healthcare and other frontline workers.
The impact of COVID-19 will result in significant declines in foodservice sales for 2020. While restaurant operators shift focus to exclusively off-premises service to help soften the blow, expect the overall sales decline to be deep and potentially unprecedented.
Even a pandemic such as COVID-19 can’t completely take away emerging chains’ appetite for growth. Moving forward, though, these multiunit operators will continue to adjust their designs and equipment packages to deliver brand-defining experiences for customers, whether they choose to dine on- or off-premises.
The speed, scope and ramifications of coronavirus-driven societal and industry changes are stunning. Unlike during the economic recession of 2008, when the fast-casual segment rose to prominence and QSRs upped their game as budget-conscious customers traded down, this global health pandemic leaves few seats for winners at the table.