Contactless Service May Ease Consumer Fears Around COVID-19
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Consumers’ fears surrounding eating in restaurants continues to grow, per new research from Datassential. Just over a quarter (27%) of consumers surveyed plan to avoid eating at restaurants (up 8% since Datassential’s first survey on March 10); 41% of consumers are still nervous about eating out but still plan to do so (up 2%); and 32% of consumers have no concerns about eating in restaurants (down 10%). The increased fear persists across demographic groups, with particularly large spikes among Boomers (+12%) and Gen X (+9%).
