Warren Solochek looks at the future of social responsibility efforts as the restaurant industry emerges from COVID-19-related dining room closures in this fourth installment of FE&S’ 2020 Vision series. Solochek offers his insights as an independent foodservice industry consultant with nearly 40 years of industry analysis experience.
Disruption may reign right now, but college and university foodservice leaders are busy strategizing for what the future may look like and how dining can continue to contribute to the campus experience, whatever form that might take. Here’s a quick look at trends and innovations some say will continue to shape or reshape programs in response to COVID-19.
There’s no doubt bar operations will eventually spring back to life when communities allow these businesses to reopen. That’s because bars have played a prominent role in American socialization dating all the way back to the colonial period. By surviving Prohibition and even the notorious fern era, bars have proven resilient time and time again. That said, when bars do come back online, bartenders will likely find the post-pandemic world to be different from the last time they shouted last call.
With COVID-19 upending everything and fall semester fast approaching, questions about what’s next loom large for most of the nation’s college and university dining programs. The biggest and most immediate of those: Will there be students and staff physically on campus to feed?
Golden Chick’s robust strategy for the brand includes a goal to have 500 Golden Chick units open by 2030. That would more than double the size of this quick-service chain, which currently operates 187 stores serving its signature fried chicken.
A sometimes overlooked subset of college and university dining, two-year community colleges and technical schools are experiencing the same uncertainty right now as their four-year counterparts. But with COVID-19 fears and safety protocols dashing students’ hopes for a traditional residential campus experience, and with community colleges offering affordability, the ability to transfer credits, and the option of living at home until the dust settles, the segment could be a bright spot.
A number of operators have shifted their business models to at least temporarily include meal kits and pantry items in an effort to increase revenue. This follows a trend that was in full bloom prior to the pandemic. By 2022, research firm Statistica expects the meal kit market to more than double, reaching $11.6 billion dollars. In the last half of 2018, 14.3 million households purchased meal kits, up from 3.8 million households in 2017.
How can operators create excellent experiences when serving guests in a tent in the parking lot? What’s the future hold for self-serve foodservice options? Will foodservice operations shrink or grow in the future? These questions, and many more, were on the minds of FE&S readers during the magazine’s 2020 Consultants’ Roundtable Webcast.
The brakes slammed business to a halt for many food trucks early on in the COVID-19 crisis as the types of business and social gatherings which drive traffic also came to a screeching stop. But in many states, food trucks, like other off-premises foodservice operations, have been deemed essential. They continue to serve customers (queued up 6 feet apart) and have stepped up to provide mobile foodservice solutions for healthcare and other frontline workers.
Restaurant industry performance continues to show steady, incremental progress from one week to the next.
Wood Stone Corporation hired Melissa Enge to serve as regional sales manager for the European, Middle Eastern and African markets for the manufacturer of stone hearth and specialty commercial cooking equipment.
Even a pandemic such as COVID-19 can’t completely take away emerging chains’ appetite for growth. Moving forward, though, these multiunit operators will continue to adjust their designs and equipment packages to deliver brand-defining experiences for customers, whether they choose to dine on- or off-premises.
The foodservice industry is a relationship business. It is said so often that it almost sounds cliché. But one foodservice consultant is banking on the relationships he’s developed over the past 20 years combined with his energy and work ethic to serve as the foundation for success for a new consulting firm.