From installation problems to warranty equipment misuse and abuse, here's what service agents want you to know about the issues that make work tougher for everyone.

Diversified Foodservice Supply LLC reorganized its portfolio of businesses to form two primary operating units. TundraFMP will serve restaurant operators, and AllPoints will support service agents, dealers and parts resellers.

Essentially every professional kitchen has a hood. They’re necessary for fire prevention and to keep workspaces safe and comfortable for employees. Operators can’t operate without a hood, so they should take some steps to keep theirs in working order.

Even with some states tightening restrictions in the face of a second pandemic peak, lockdowns across the country are largely lighter compared to earlier in the year.

Even COVID-19 can’t slow forever the foodservice industry’s insatiable appetite to grow and evolve. Take, for example, Texas-based Refrigerated Specialist Inc.

While some restaurants and foodservice operators shifted to an exclusively off-premises model due to state and local closures to stop the spread of COVID-19, others chose to temporarily shutter their businesses entirely.

Bojangles’ hired chef Marshall Scarborough to serve as the chain’s vice president of menu and culinary innovation. Scarborough comes to Bojangles' from Wendy’s, where he led a team of chefs and food scientists in designing new menu items.

As part of its effort to build a national network of service technicians, Smart Care Equipment Solutions has acquired Mid-South Maintenance, a provider of commercial kitchen equipment repair and maintenance services to the commercial foodservice industry. Terms of the transaction were not disclosed.

This is probably a record. Lancaster, Pa.-based Clark Service Group Inc. has only been in existence since January 2017. Despite being such a young company, it produced an FE&S Top Achiever: president Glenn Clark Jr.

Service Agent Q&A: Scott Marshall, training manager and senior technician, AR Repairs Baker’s Kneads Inc., Center Line, Mich.

Service Agent Q&A: Doug Thompson, office manager at Jones-McLeod Inc., Birmingham, Ala.

Service Agent Q&A with David Duckworth, director of field operations and training and development, Commercial Kitchen, San Antonio, Texas

Service Agent Q&A with Marcin Zmiejko, associate principal at WC&P, Denver

Most people would be burned out from their job after working 42 years for the same company, but not Paul Toukatly. The service manager and co-owner of upstate New York's Duffy's Equipment Service remains passionate about his work and the service sector as a whole, decades later. The energy in his voice when he talks about the sector makes that clear.

Service Agent Q&A with Matthew Evans, vice president, AIS Commercial Parts & Service Inc., Pittsburgh

Service Agent Q&A with Tim Lochel, service manager, Elmer Schultz Services Inc., Philadelphia

Service Agent Q&A with George Loredo, service manager, PROTEX Restaurant Services Inc., Corpus Christi, Texas

Service Agent Q&A with Jim Mucher, service agent, Commercial Appliance Service Inc., Sacramento, Calif.

Brothers Steve and Jeff Sliter, president and vice president, respectively, of Cincinnati-based Commercial Parts and Service (CPS), are co-winners of Foodservice Equipment & Supplies' 2016 Top Achiever — Service Agent Award.

Thomas Slack, training manager for AR Repairs Baker’s Kneads, a Michigan-based service agent, passed away on January 27, 2016. He was 55 years old.

Choquette CKS becomes the Heritage’s third Canadian acquisition.

Repair work has been part of Gary Petitti's life from the very beginning. As a child, Petitti went on service calls with his father, a television repairman. In high school, he studied industrial electronics, while in college it was computer electronics repair. Repair work — restoring antique cars and motorcycles — is even his hobby.

Roger Kauffman celebrated his 50th anniversary working with Electric Motor Repair , a provider of service, repair, installation and sales to the commercial kitchen, refrigeration, industrial motor, elevator and marine industries.