Most people would be burned out from their job after working 42 years for the same company, but not Paul Toukatly. The service manager and co-owner of upstate New York's Duffy's Equipment Service remains passionate about his work and the service sector as a whole, decades later. The energy in his voice when he talks about the sector makes that clear.

Service Agent Q&A with Matthew Evans, vice president, AIS Commercial Parts & Service Inc., Pittsburgh

Service Agent Q&A with Tim Lochel, service manager, Elmer Schultz Services Inc., Philadelphia

Service Agent Q&A with George Loredo, service manager, PROTEX Restaurant Services Inc., Corpus Christi, Texas

Service Agent Q&A with Jim Mucher, service agent, Commercial Appliance Service Inc., Sacramento, Calif.

Brothers Steve and Jeff Sliter, president and vice president, respectively, of Cincinnati-based Commercial Parts and Service (CPS), are co-winners of Foodservice Equipment & Supplies' 2016 Top Achiever — Service Agent Award.

Thomas Slack, training manager for AR Repairs Baker’s Kneads, a Michigan-based service agent, passed away on January 27, 2016. He was 55 years old.

Choquette CKS becomes the Heritage’s third Canadian acquisition.

Repair work has been part of Gary Petitti's life from the very beginning. As a child, Petitti went on service calls with his father, a television repairman. In high school, he studied industrial electronics, while in college it was computer electronics repair. Repair work — restoring antique cars and motorcycles — is even his hobby.

Roger Kauffman celebrated his 50th anniversary working with Electric Motor Repair , a provider of service, repair, installation and sales to the commercial kitchen, refrigeration, industrial motor, elevator and marine industries.