Repair, Replace or Retrofit: How new Refrigeration Regulations Impact Service, Remembering Service Agent Thomas Slack, and More

Service Insights

February 4, 2016

Repair, Replace or Retrofit: How New Refrigeration Regulations Impact Service

The new refrigeration regulations developed by the Environmental Protection Agency will spice up the conversation that surrounds a foodservice operator’s decision to repair or replace an existing piece of equipment. A veteran service agent outlines some of the factors foodservice operators will have to weigh moving forward.

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Promote Food Safety with These Preventive Maintenance Tips

Preventive maintenance helps keep kitchen equipment running at full capacity, ensuring the health and safety of your diners and protecting against foodborne illness. This preventive maintenance checklist can help you identify opportunities to avert contamination and protect against foodborne illness. Click here to learn more.

Service Tips: Microwave Ovens

Microwave ovens are probably the easiest piece of cooking equipment to use in a professional kitchen. Practically everyone has one, so everyone knows how to use them. This doesn’t mean a microwave’s proper operation should be taken for granted. These units can break down with age and poor use. Here are five tips to keep a foodservice operation’s microwave running as smoothly as possible.

What to Consider When Cleaning and Maintaining Walk-ins

Walk-in coolers are easy to maintain when following simple best practices and regular maintenance. The parts that tend to wear out, such as condensers, fans and motors, are inexpensive compared to the total cost of a new cooler. These can be fixed, rather than having to replace the entire unit.

A Service Pro You Should Know: Dan Poulin, Vice President of Operations/Service, Pine Tree Food Equipment, Gray, Maine

As a junior in high school, Poulin’s grandfather Steven Lunt introduced him to the foodservice industry and the role of the service agent. Poulin was hooked. “When I was in high school, I knew I was a hands-on learner, and this gave me the opportunity to work with my hands every day,” Poulin recalls. “I also liked the fact that you got to meet and know lots of people at the various places you visit during service calls. Every day really is a new day.”

Remembering Service Agent Thomas Slack

Thomas Slack, training manager for AR Repairs Baker’s Kneads, a Michigan-based service agent, passed away on January 27, 2016. He was 55 years old.

Heritage Parts: Count on us for kitchen equipment parts


Get advice from a dedicated parts specialist today when you call Heritage at 1-800-458-5593, and make sure to visit to create your own personal online account, so you can order parts anytime, 24/7.

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