Point of View

Content with a point of view from foodservice operators, dealers, consultants, service agents, manufacturers and reps.

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It is with a heightened sense of gratitude that I approach this holiday season, especially as I look through the pictures and read the coverage of the 2022 Foodservice Equipment & Design Global Thought Leadership Summit. I am thankful for the entire Zoomba Group team who stepped up in my absence to make sure we had a magnificent event. 

When I was in high school, I remember President Bill Clinton saying every American deserves a college degree and to own a home.

Despite a setback to hospitality during the pandemic, food halls continue to open and thrive across the country, proving that their popularity isn’t a passing trend. The success of food halls comes from curated menus, authentic brands, and dynamic environments. Corporate dining environments can pull numerous lessons from the success of food halls.

Wow Bao, an Asian fast-casual brand created in 2003 by Chicago-based Lettuce Entertain You Enterprises, has, over nearly two decades, done things differently.

Sometimes when someone gets a job, they don’t realize they are actually getting a career. Such is the case with John Spicer, CEO of Crest Foodservice Equipment, a Virginia-based foodservice equipment and supplies dealer. In August of 1972, Spicer answered an ad for a dealer that needed a receiving clerk and that decision started him down a path that would lead to acquiring Crest 12 years later.

If one theme emerges from the stories of FE&S 2022 award winners, it would have to be persistence in the face of challenge. Indeed, many of these award winners leveraged their resourceful nature to find ways to achieve when many companies were simply trying to survive.

Around the globe, the foodservice industry continues to see increased demand for home delivery, automation and sanitation.

Labor is an issue that continues to confound the foodservice industry. Nobody has enough and few know where to go to source new talent. One way to rectify this situation is to change the way you think about attracting employees, specifically entry-level positions. That’s what we have done with our company, and the rewards have been amazing. Allow me to explain.

The foodservice industry has always been a welcoming place for people with a desire to roll up their sleeves and test their problem-solving skills.

The market-driven menu at Rich Table in San Francisco focuses on seasonal, readily available ingredients. Menu items feature seafood ingredients that range from sea urchin to cod tempura. This concept was created by chef couple Evan and Sarah Rich almost 10 years ago.

The foodservice industry has faced many major challenges over the past couple of years. Despite all the struggles, the industry has shown admirable perseverance and we think it’s time to start focusing on opportunities. This one has been hiding in plain sight: It’s time to embrace diversity, equity and inclusion (DEI).

The past two years have tested the foodservice industry in ways that were previously unimaginable.

News of the day have you feeling weary? Have you run out of things to watch on Netflix?

The business environment of the past two years has challenged the creativity and resourcefulness of just about everyone in the foodservice industry. Kirby Mallon, owner and president of Elmer Schultz and president of the Commercial Food Equipment Service Association, talks about how service agents have adapted by leveraging technology, working together and more.

Restaurant operators now face more challenges than their predecessors.

We are proud to extend our congratulations to the all-star roster of foodservice professionals who will be recognized at the FE&S 2022 Dealer of the Year & All-Industry Awards Gala, taking place the Saturday of the National Restaurant Association Show, which this year falls on May 21, 2022. As always, the event will take place at the Four Seasons Hotel Chicago.

Hospitality teams in business and industry foodservice remain in a fluid state right now waiting for specific direction from the companies they serve.

Some folks can spend entire lifetimes trying to find a career that suits them. Others are influenced by a random experience. Such is the case with Bill Risener, field technical service manager for ATECH, a Nashville-based service agent. 

As a guest at a recent buying group conference, I was reminded of a simple truth that any parent can easily relate to: One major factor in success, no matter how we choose to define success for ourselves, is who we choose to be around. The people who surround us — family, friends, co-workers and business associates — have a tremendous influence over what we strive for, what we value and who we become.

The concept of co-branding continues to gain traction among multiconcept operators. The idea is pretty simple: Take two brands with a common customer base and complementary menus and combine them under one roof. Having at least two different menus to choose from, so the thinking goes, will make visiting the location more appealing to customers on an ongoing basis.