Point of View

Content with a point of view from foodservice operators, dealers, consultants, service agents, manufacturers and reps.

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It was late May, and Davin Wickstrom’s world got rocked.

Just as December is a natural month to reflect on changes that occurred over the course of the previous year, January is a natural month to look forward to the trends that seem likely to impact business in the year ahead. In this issue we focus on the major changes that are likely to impact the commercial foodservice industry in 2025.

Roughly eight years ago, Ryan Molloy traded working in 115-degree attics as a heating and air conditioning technician to working in commercial kitchens at Gary’s East Coast Service.

The seeds for today’s Handwashing For Life advances were sown 25 years ago, when handwashing advocates gathered to address the need to enhance handwashing in the foodservice industry.

The dining services team at The University of Texas MD Anderson Cancer Center has been adding unique, quick-access spaces for snacks and meals, says Leisa Bryant, RD, executive director of food, nutrition and patient transportation services.

As another year draws to a close, the value of gathering is again highlighted. 

Training is a crucial component of success in the hospitality industry. Greg Gorgone, co-founder and president of Pineapple Academy Inc., discusses how training supports operators facing labor shortages, a competitive labor force and the need to keep operating budgets under control.

Paul Pimentel serves as the second-generation owner of MAP Restaurant Supplies, a family owned and operated full-service distributor that sells everything from smallwares and disposables to heavy equipment.

The yin-yang dynamic that Chrane Foodservice Solutions principals Christopher East and Duane Guidry share is evident as they recall their roots and plan for the future.

Warren Devaney began his career in the service industry in the mid-‘90s and has been with Clark Service Group for nine years. He is a field supervisor – hot side and is based in Tampa, Fla. In his current capacity, Devaney handles repairs, installs and more.

When Dan Sudhoff responds to a work call, his customers can take solace in the fact that their problem will be addressed by someone who is far from new to the industry. Sudhoff, who is the P.M. lead service tech for Professional Food Equipment Service, a Vanco Company, and is based in Fort Wayne, Ind., has been in the industry for 35 years and brings an impressive resume. Overall, he’s been with the company for roughly 20 years.

As everyone in the foodservice community knows, food is more than just the nutrition it provides — food communicates. And what it communicates depends on how it’s prepared, who it’s prepared by and who is sitting around the table to enjoy it.

When you spend a lot of time thinking about what makes a person or company deserving of special recognition, as we often do here at Zoomba Group, it is impossible not to think about the common attributes shared by FE&S award winners.

Sustainability seems to be top of mind for many consumers and business owners alike, yet better managing food waste is not something they often consider. Jim Ottmer, national sales manager for Salvajor, discusses the role managing food waste can play in helping a foodservice operation lessen its impact on the environment. 

MOOYAH Burgers, Fries & Shakes, a better burger franchise based in Plano, Texas, with 81 locations across the country, is rolling out a smaller prototype design this year.

Editorial Director Joe Carbonara is an easy person to talk to. Whether the topic is arcane business data related to equipment and supplies, evolving trends in the more general foodservice environment, or just about anything in between, Joe always has something interesting to say and usually a unique perspective that is worth listening to.

Steve Spittle, CFSP, president of North American Association of Food Equipment Manufacturers (NAFEM), and chief commercial officer for Middleby, discusses a wide range of topics, including the current industry operating environment, the state of the supply chain and The NAFEM Show 2025.

As some chain restaurants struggled to generate consistent traffic flows, they turned to an old friend to lure back customers. I am referring, of course, to the value meal. Quick-service restaurant chains like McDonald’s and Wendy’s were among the first chains to roll out value meals. And when Starbucks got into the value meal game, well, you knew things were getting serious. 

As far as HVAC and servicing commercial foodservice equipment are concerned, Richard Dick is a wealth of knowledge and someone who also maintains a healthy sense of humor.