Alto-Shaam made a series of changes to its commercial team.
Specifically, the company combined its product management and culinary teams into one unit. These teams now report to Jeff McMahon, who was promoted to senior director of product management and culinary. In addition, Alto-Shaam promoted Michael Cayo to product and pricing manager where he will lead product management responsibilities with a focus on cook and hold ovens, smoker ovens and heated shelf merchandisers.
Alto-Shaam also renamed its customer service team. Now known as the customer experience team, this unit will focus “on end-to-end customer support for reps, dealers, distributors, national and regional key accounts, as well as end-users.” As part of the transition, Mallory Klotz was promoted to national accounts’ experience lead, responsible for chain account maintenance, equipment demos and training.
The restructure is a continuation of an initiative that began last fall when Alto-Shaam promoted Lucy McQuillan to chief commercial officer.