Keeping Lodging Operators Calm and Cool as Ice
Jeff BielQ&A with Jeff Biel, director of marketing and product development, Scotsman Ice Systems
What are common issues with ice making in the lodging foodservice industry?
Jeff Biel: The lodging foodservice industry faces many unique challenges because there can be many different ice needs on the same property. All of them may require different capacities, footprints or even types of ice.
What are lodging foodservice operators looking to accomplish with ice makers?
JB: Operators are always looking to improve the customer experience. This can be done through having the right ice for different applications. The ice for cocktails can be different than the ice used for sodas and water. Operators want equipment that is easy to use and maintain.
What features and technologies are assisting these operators in achieving their goals?
JB: One way to help operators achieve their goals is with the use of easy-to-understand user interfaces. Ice machines can
The C1448 Prodigy Plus self-monitoring ice machine with external indicator lights continuously communicates the machine’s operating status for complete confidence in its ice-making capability.
visually indicate whether they are running properly or are in need of cleaning or service. This helps the operator address issues quickly. QR codes are now used for accessing model information, including parts lists, cleaning instructions and warranty history.
What does Scotsman offer for foodservice operators in the lodging industry?
JB: Scotsman offers many different options for operators' ice needs, including cube ice, flake ice and nugget ice. These different forms come in a variety of capacities, ranging from 40 pounds per day all the way up to 2,600 pounds per day.
What are the benefits of this equipment?
JB: Scotsman equipment is designed for ease of use and ease of maintenance. This lowers operational costs and gives operators better value. The ease of maintenance also helps machines last longer, which also helps operators save money.
What should lodging foodservice operators consider when purchasing ice makers?
JB: Several factors go into the purchase criteria for an ice maker. Type of ice, footprint and capacity are key factors that need to be decided first. It is then important to maximize the value of the ice machine by selecting units that are reliable and easy to use and maintain. Many advancements have been made on energy and water efficiency for ice makers, so these factors should also be looked at when making a decision.
