- Published: May 31, 2009
- Written by David Farkus, Sr. Editor
Wayne C. Stoutner
President, Appliance Installation & Service Corp., Buffalo, N.Y. – Service Agent
Those contemplating climbing the heights of service-agent success should heed the words of Wayne Stoutner. "People don't get out of this industry. If you are doing a real good job for a regional manager at one chain, say, and that person moves to another multi-unit operator, this individual might bring the business from this new company to you," he says.
A good job consists of many factors, Stoutner concedes, but he insists foodservice technicians understand one important point: When they finish, they wipe their fingerprints off equipment and clean up after themselves. "That's the kind of professionalism that differentiates us from those who may charge less," he explains. Translation: Don't behave like the guys in the beat-up vans.