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Chick-fil-A to Update President and COO Roles

Susannah Frost will be the sixth president in the 57-year history of Chick-fil-A. Andrew Cathy will continue as the company’s chief executive officer and Cliff Robinson will serve as Chick-fil-A’s chief operating officer. Frost and Robinson will assume their new roles on October 1, 2024.

Susannah FrostSusannah FrostAs CEO, Cathy will continue to focus on the overall strategic direction for the enterprise and culture while Frost, as president, will focus on providing “strategic clarity and alignment in the core business.” Frost will also lead Chick-fil-A’s executive committee. “Having served as the CEO for three years, the timing is right to expand our leadership capabilities to include a president who will work closely with me and our executive committee to steward our domestic and global expansion,” Cathy said in a release.

Frost currently leads Chick-fil-A’s restaurant development and field operations for Chick-fil-A, overseeing the company’s real estate portfolio and leading field operations for more than 3,000 restaurants domestically. Prior to joining Chick-fil-A in 2007, she was a real estate attorney at Troutman Sanders, advancing to partner.

Robinson currently serves as the chicken chain’s chief people officer and his responsibilities will expand to include leading field operations and restaurant development. Robinson began working at Chick-fil-A at a young age as the son of a restaurant owner-operator. He joined the company corporate support center staff in 1990 and has held increasing roles of responsibility, including various roles leading field operations and restaurant development.