Multiconcept operator Yum! Brands promoted Tracy Skeans to chief operating officer. Skeans, who has been with the company for 20 years, served as chief transformation and people officer since 2016.

Skeans’ promotion to COO formalizes the expanded role she already plays to drive cross-brand collaboration on operational execution, people capability and customer experience, per a Yum! statement. Skeans will retain her current responsibilities, too.

Skeans joined Yum! in 2000. Prior to that, she served as president of Pizza Hut International.