Quick-service restaurant industry veteran Jim Norberg has joined Papa John’s as chief restaurant operations officer overseeing the company’s North American corporate and franchised units.

Jim NorbergNorberg spent more than 30 years with McDonald’s, most recently serving as executive vice president and chief operating officer. After his long tenure at McDonald’s, Norberg served as an independent strategic advisor to organizations in the restaurant, hospitality, entertainment and consumer goods industries.

In his new role, Norberg will lead the company’s operations team to drive continuous efficiency improvements and deliver sustainable year-over-year increases in sales, customer satisfaction and profit margins for the brand across both its corporate and franchise restaurants.