For the second consecutive year, Chick-Fil-A and In-N-Out Burger earned the top spots in Sandelman’s Awards of Excellence. These awards recognize excellence among quick-service restaurants.
Sandelman’s 2019 top 10 quick-service restaurant chains:
4. la Madeleine
8. Jason’s Deli
Only the pizza and coffee segments are not represented in the top 10 overall chains. Mod Pizza and Starbucks won the honors in those segments.
Starbucks and McDonald’s emerged as coleaders on convenience, which has evolved over the past 10 years or so. Technology has played a big role in evolving the QSR category in 2018, with the increased availability of mobile apps, online ordering, loyalty program tie-ins and delivery all being factors affecting what convenience means to consumers, Sandelman noted in a release.
Sandelman’s Quick-Track study monitors more than 200 quick-service restaurants on 20 aspects for food, service, worth, facilities and affinity.