Every craftsman has his tools. For chefs, that could be a knife kit or a set of dependable pots and pans. But the most important tools they have — their kitchen equipment — are the ones most likely to break down at critical moments. No matter how good a piece of equipment may be, it’s going to need a repair now and then. And no chef can afford for their equipment to be down for any length of time.
Parts Town — the technology innovator and market-leading distributor of original equipment manufacturer (OEM) parts — to the rescue. With its expanded Same Day Delivery service, replacement parts can be delivered to more locations across the country faster than ever. Now, parts can be delivered the same day within 50 miles of over 120 participating locations. That’s up from a 20-mile radius previously.
To expand Same Day Delivery availability, Parts Town is using the Roadie logistics network. Roadie, a UPS company, specializes in fast and flexible logistics solutions for last-mile delivery. Foodservice equipment parts, HVAC parts, and other related parts can all be delivered the same day through the Roadie delivery network.
Getting OEM parts delivered with Same Day Delivery from Parts Town is as easy as ordering dinner for delivery. Simply log on to partstown.com, enter the delivery zip code, and find the part(s) you need. (That’s especially easy when you use the exclusive PartPredictor tool.) You’ll be notified when your part is out for delivery, and you can track it online in real time. Best of all, your parts will be delivered in as little as two hours.
The expansion of Parts Town’s Same Day Delivery means that even more customers will be able to receive their parts more quickly, resulting in less downtime for operators and increased first-time fix rates for service teams. “The expansion of our Same Day Delivery radius is a step change in the ultrafast accessibility of OEM parts locally,” said Emanuela Delgado, Group Vice President of The Revolution (aka GVP of Growth and Innovation), Parts Town Unlimited. “This partnership is the latest example of our commitment to not only ensuring genuine OEM parts reach our customers quickly and seamlessly but also to providing tools for service technicians and our end-user customers to increase first-time fix rates and reduce equipment downtime. Getting the parts they need, when and how they want them, has never been easier.”
“Parts Town solves problems for its customers — a flooding dishwasher, a broken HVAC system, an ice maker that isn’t making ice,” said Marc Gorlin, Founder and CEO of Roadie. “Because of our industry-leading national footprint, same-day delivery with Roadie makes it easy and efficient for retailers to be there for their customers when they need them most — and make sure they have clean glass, a cool room, and an ice-cold drink in no time. By increasing same-day delivery availability to customers within 50 miles through Roadie, Parts Town is bringing those solutions straight to even more shoppers’ doors, faster than ever.”
