The Operational Impact of Customer-Facing Technology Webcast
For operators from all segments customer-facing technology continues to grow in importance. It can take the form of online ordering, mobile apps, kiosks and even tablets used tableside and it allows operators to enhance the guest experience, serve larger number of customers and much more. As operators begin to use this technology, though, it can impact layout, design, equipment specification and much more. In this hour-long webcast our panelists will explore the operational impact of implementing customer-facing technology and more.
Join FE&S’ Editorial Director Joe Carbonara for this hour-long discussion with our panel of experts as they share their perspectives and answer your questions.
Moderator
Joe Carbonara
Editorial Director
Foodservice Equipment & Supplies Magazine
Panelist
Scott Goodrich
Chief Operating Officer
Uncle Maddio’s Pizza
Scott Goodrich is Chief Operating Officer for Uncle Maddio’s Pizza, an almost 50 unit in 15 states, fast casual style pizza brand with hand-crafted pizzas, salads and Foldwiches. His responsibilities include franchise field support, operational processes and procedures, training, and new store development. Scott joined the company in February 2014 and is part of the Integrity Brands executive team.
Scott began his management career in the transportation industry, specifically United Airlines in April of 1996. He spent 9 years working through the ranks of Airport Operations and finished his career as the Operating Manager of the Dulles Control Center. His experiences at United included writing operational procedures and planning irregular operations as well as supervising the daily arrival, service, and departure of hundreds of aircraft.
Scott was recruited by the Murrell Family, founders of Five Guys Burgers in Fries, in March of 2005. During his career at Five Guys, Scott developed operational procedures and policies that sustained the massive growth of the Five Guys franchise system over an 8-year career. This growth included over 200 new stores in back to back years, and brought the system store count from 25 to over 1200. Scott developed the Franchise Business Consulting program and was recognized for his ability to build true “business partner” relationships with the Five Guys’ franchisees
Panelist
Juan Martinez, PhD, PE, FCSI
Founder
PROFITALITY
Juan Martinez is a 33-year foodservice industry veteran. Juan is Principal and Founder of PROFITALITY®, an Industrial Engineering Consulting Company that helps foodservice brands develop a higher level of efficiency in the operating and investment areas, to drive better “unit economics” and brand growth. This experience spans to nearly 150 concepts, including more than 50% of the “top 100” concepts in terms of yearly revenue. Juan is a licensed Professional Engineer, with a BS in Industrial and Systems Engineering from Georgia Tech, and an MS and PhD degree from the University of Miami. He is a member of several professional organizations, including Foodservice Consultants Society International (FCSI), where he is a Professional Member, as well as the Institute of Industrial Engineering (IIE). As an industry “thought leader” Juan frequently speaks at industry gatherings, and has written over 100 articles in foodservice journals, including a regular column in Foodservice Equipment & Supplies titled Foodservice by Design. Juan was recently inducted as a Fellow of The Culinary Institute of America.
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