Roy Rogers Restaurants hired John Giffin to fill the newly created position of consumer care manager for the western themed quick service chain. Based in the company’s Frederick, Md., headquarters, Giffin will  oversee the administration of all consumer care activities, which includes guest relations and recovery programs, brand reputation management, mystery shopper activity and guest intercepts to gather feedback on strategic initiatives.

Giffin comes to Roy Rogers Restaurants from Office Pride, where he served as an area operations manager for the Frederick, Md.-based commercial cleaning service. In this role Giffin oversaw a team of 20 employees charged with ensuring client satisfaction and customer retention for 50 accounts.