FACTS of Note
Ownership: University of Massachusetts (UMass)
Opened: September 2, 2014
Scope of Project: Located on the Amherst Lincoln Campus Center Concourse, the 9-month-long project featuring the renovated Blue Wall Café includes 10 themed, bistro-style retail-dining concepts, each featuring a dining specialty: Yum! Bakery (with a concept, Paciugo, within), Famous Famiglia Pizza (a licensed concept), Green Fields, Tamales, Wasabi, Deli Delish, Star Ginger, The Grill, Chef’s Table and Peoples Organic Coffee. The project also includes the gourmet-style Harvest Market. A small garde manger area supports the dining concepts’ front-of-house production. The project is LEED Silver CI-Retail registered; designers are applying for Gold CI-Retail designation.
Size: 32,000 sq. ft.
Average Check: $7.59
Total Anticipated Annual Sales: $11 million
Transactions/Daily Covers: 7,500 (4,500 before 2 p.m.)
Staff: 5 managers; 1 dock supervisor and 6 staff members; 27 full-time culinary employees, including 2 chefs; 169 seasonal employees; 226 student employees
Hours: Yum! Bakery, Famous Famiglia Pizza, Green Fields, Tamales, Wasabi, Deli Delish, Star Ginger, The Grill, Chef’s Table, 10:30 a.m. to 9 p.m.; Peoples Organic Coffee, 7 a.m. to 7 p.m.; and Harvest, 8 a.m. to 11 p.m.
Menu Specialties: European-inspired cuisine and a
Total Project Cost: $19.5 million
Equipment Investment: $2.5 million
- Owner: University of Massachusetts Amherst, UMass Building Authority
- Executive Director, Auxiliary Enterprises, UMass Amherst: Ken Toong
- Director, Retail Dining Services, UMass Amherst:David Eichstaedt
- Manager of Campus Center Foodservices: Van Sullivan
- Executive Chef, UMass Amherst: Willie Hock Leng Sng
- Chef de Cuisine: Matthia Accurso
- Architect: Bruner/Cott & Associates, Cambridge Mass.; Robert Simmons, AIA, LEED AP, principal/partner; Dan Raih, AIA, LEED AP, principal-in-charge
- Interior Designer: Bruner/Cott & Associates, Cambridge, Mass.; Robert Simmons AIA
- Foodservice Consultants: Colburn & Guyette Foodservice Consultants; Todd Guyette, owner; Peter McGillicuddy, senior associate; Brian Thistle, senior project manager
- Lean Process Consultants: Haley & Aldrich, Bedford, New Hampshire; Nick Masci, lean process facilitator
- Equipment Dealer: Kittredge Foodservice Equipment & Supplies, Agawam, Mass.
- Construction: Lee Kennedy Co.; Allan Fiddes, project executive
Meet The Players
Eichstaedt is the director of Retail Dining at UMass Amherst. He graduated with his MBA from the Isenberg School of Management in 2009. Under Eichstaedt’s leadership the retail dining department has developed into a nationally recognized and award-winning dining program that has experienced annual double-digit revenue growth for each of the last seven years. Prior to joining UMass Amherst, Eichstaedt was employed as a regional manager for the Compass Group in the national accounts division.
Peter McGillicuddy, senior associate, Colburn & Guyette, oversees the overall production and coordination efforts of all projects assigned to his team. Beginning his career at Colburn & Guyette as a production team member, he quickly learned the production operation. This, coupled with his attention to detail and communication skills, proved to be valuable as he led production on higher-profile projects.
Dan Raih, AIA, LEED AP, has been a senior architect at Bruner/Cott for more than 35 years. From the inception of design through the completion of construction, he has been responsible for many of the firm’s college renovation projects and new buildings, particularly student centers, dining and food service projects, and conference facilities. A graduate of the University of Notre Dame with a bachelor of architecture degree, he has numerous professional associations and has won many awards.
Robert Simmons, AIA, LEED AP, principal of Bruner/Cott, Bob Simmons joined Bruner/Cott in 1987. With his strong background in design he has significantly contributed to many of Bruner/Cott’s best-known projects, including the MIT Faculty Club, the rehabilitation of Memorial Hall at Harvard University, the Sarratt Student Center, Commons Center at Vanderbilt University and the adaptive reuse of the former Sears Roebuck warehouse in Boston, now known as Landmark Center. A graduate of Carnegie Mellon University with a bachelor of architecture degree, he has numerous professional associations and has won many awards.
Van Sullivan, manager of Campus Center Foodservices, has been a manager at UMass Dining since March 2010. He oversees foodservice at the Campus Center, including the new Blue Wall, Campus Catering, 11 smaller outlying cafes, and 2 late-night operations. He has an extensive retail background along with catering and retail operations experience, including positions at Brooks Brothers and Barneys New York.
Ken Toong is the executive director of Auxiliary Enterprises, which is comprised of UMass Dining, Hotel UMass, UMass Conference Services, Licensing, UMass Catering, University Club & Restaurant, as well as the University Bookstore. Auxiliary Enterprises provides the core service that supports the academic and extracurricular goals of the university. Toong is the founder of the World Chef Culinary Conference hosted at UMass Amherst. Toong’s many awards include the IFMA Silver Plate and the 2012 White House Campus Champions of Change Award.