Healthcare foodservice directors apply strategies in response to their administrators' mandates. Those strategies reach far into all facets of their department, including patient services, retail operations and labor management. They must find a balance between keeping customer satisfaction high while containing costs to meet healthcare executives' financial performance goals.
The following corporate profiles illustrate healthcare foodservice best practices and demonstrate how foodservice leaders continue to find balance. They incorporate customization into all the services their department offers; hire skilled chefs to upgrade menu quality and presentation; and respond to the specific needs of both patients and retail customers.