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Foodservice News

Blog Network

jCarbonara
Joe Carbonara

All Hail the Food Hall

Beyond the varied menu and service styles, food halls often feature a retail component, which allows customers to take a portion of their experience home to enjoy later.

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jMartinez
Juan Martinez

Is Supplier Consolidation Good or Bad?

The foodservice equipment and supplies industry has experienced a significant amount of consolidation of late. In fact, during the month of June, FE&S reported on four dealers buying five different companies. Rapid consolidation like this can make one wonder: If this keeps going on, will there only be one equipment supplier standing? Read more...

jStiegler
Jerry Stiegler

This Week in Foodservice: Weak Casual Dining Sales, Redesigns Pay Off in Sales, Automats Reinvented and Naugles’ Attempt to Grow

Weekly roundup of news that's worthy of a second glance: Knapp-Track shows weak casual dining sales – again; decline in U.S. restaurants; restaurant redesigns pay off in higher sales; old automats reincarnated; and the Attempt to Revive Naugles.

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Highlights

Says Who? - Zena Dater, dealer sales representative, Oswalt Restaurant Supply

Zena Dater, FE&S’ 2008 DSR of the Year, has been with Oswalt Restaurant Supply in Oklahoma City, Okla., for 16 years. A restaurant industry lifer, Dater spent 23 years on the operations side, moving up through the ranks from waitress and bartender to general manager and, later, area director with El Chico Corp. and La Roca-La Luna. As a result, Dater strikes a chord with her chain and mom and pop restaurant customers in her home state and across the country — knowing exactly what they need and being able to see the business from their shoes.

sayswho_background Zena Dater

FE&S: What keeps you working in the foodservice industry?

Zena Dater: The people. Definitely the people. The energy level and passion of the people keeps us youthful.

FE&S: Would you encourage your children to work in this business?

Zena Dater: Absolutely. I think it’s such a learning experience to be able to read people and interact. I think the foodservice industry is such a people business that it is a stepping stone for anything anyone wants to do in life, whether you’re a server or manager or selling something.

FE&S: What was your first job in the industry?

Zena Dater: I was a car hop on roller skates. Oh my gosh.

FE&S: Who was the person that influenced your career most?

Zena Dater: It was Chris Hart, who I worked for at El Chico. His style of management was the kind where I knew that’s what I wanted to do when I got to that level. He was all about the people and he had a philosophy that there was a minimum level of acceptable performance that every employee needed to achieve, and if you tried to exceed that, you would go far in whatever career you would decide to do. He was all about taking care of the people who worked for him because he knew that would mean his guests would be taken care of.

FE&S: What’s the best advice anyone ever gave you?

Zena Dater: You only have your name so make sure that whatever you do you’re protecting your name. And to be honest. Honesty will take you as far as you want to go.