As I write this, my beloved Chicago Cubs are enjoying an unprecedented renaissance under groovy manager Joe Maddon. As a lifelong Cubs fan, decades of shattered hopes remind me to enjoy the moment and not worry about what comes next. But what amazes me about this team is not so much that they are winning but how they are winning. And it strikes me that their success this summer contains a few lessons applicable to the foodservice industry.Read more...
The Restaurant Performance Index chalked up a solid gain in July and operators continued to invest in equipment. GDP was up 3.7 percent in the second quarter. As the economy improves, operators find the labor market tightening. A study finds independent hamburger restaurants grew faster than the chains. These stories and a whole lot more This Week In Foodservice.Read more...
As FE&S’ 2009 DSR of the Year, Cris Gross has a reputation for excellence in both relationship building and equipment knowledge. A Traverse City, Mich. native, Gross started off as a teenager washing dishes in restaurants around town, quickly moving up the ranks to beverage director and general manager. Staying in his hometown to build a family and his career, Gross later joined Kirchman Bros., an equipment dealership where he again moved up the ranks to run the Traverse City sales territory. Stafford-Smith bought out the small, family-owned business in 1999, and Gross stayed on to continue growing the upper Michigan territory.
Cris Gross: A mentor once told me that you can NEVER back a customer into a corner. No matter how right you think you are, you always have to give them a way out. For me, that is about respect and good customer service.
Cris Gross: I only wish I had time to develop a pastime when on the road, so, I’d have to say calling my kids at night and saying prayers with them before they go to bed is the my favorite thing to do while away. Exploring the local cuisine is a distant second.
Cris Gross: Dishwasher...and I guarantee I’m not the only “Says Who” with that response!
Cris Gross: Absolutely. When I was working in the restaurants and attending flight school, I didn’t ever think I’d end up in foodservice sales. It has been a real privilege to be a part of this industry and have the successes I’ve had in life so far because of it.
Cris Gross: Learn from the best people around you (there are many) in this business. They are all eager to teach you, and if you build strong alliances based on trust and provide your customers with honest, diligent service, success and longevity in this business will follow.
Click here to read part one of the interview with Cris Gross.
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