• E&S Directory

  • DSR of the Month: Jim McMahon, ADE Restaurant Services

Blog Network

jCarbonara
Joe Carbonara

Kitchen Renovations Remain Top of Mind

Planning to renovate a commercial kitchen? Here are four steps critical to the success of any project. Read more...

jMartinez
Juan Martinez

My 5 Lessons Learned: FED Thought Leadership Summit

Great venue, even better information and perfect audience

Read more...

jStiegler
Jerry Stiegler

This Week in Foodservice: Healthier Fast Food; Second Glance at Restaurant Sales Growth Not as Positive; Foodservice New Hires Doubled

Are healthier fast-food chains the wave of the future? Technomic reduces its estimated restaurant sales growth in 2016 and 2017. Foodservice operators doubled the number of people hired in November from October. Technology isn’t going to save restaurants.

Read more...

Highlights

Says Who? - Cris Gross, Part 2

As FE&S’ 2009 DSR of the Year, Cris Gross has a reputation for excellence in both relationship building and equipment knowledge. A Traverse City, Mich. native, Gross started off as a teenager washing dishes in restaurants around town, quickly moving up the ranks to beverage director and general manager. Staying in his hometown to build a family and his career, Gross later joined Kirchman Bros., an equipment dealership where he again moved up the ranks to run the Traverse City sales territory. Stafford-Smith bought out the small, family-owned business in 1999, and Gross stayed on to continue growing the upper Michigan territory.

sayswho_background Cris Gross

FE&S: What’s the best advice anyone ever gave you?

Cris Gross: A mentor once told me that you can NEVER back a customer into a corner. No matter how right you think you are, you always have to give them a way out. For me, that is about respect and good customer service.

FE&S: When traveling for business, what is one of your favorite pastimes?

Cris Gross: I only wish I had time to develop a pastime when on the road, so, I’d have to say calling my kids at night and saying prayers with them before they go to bed is the my favorite thing to do while away. Exploring the local cuisine is a distant second.

FE&S: What was your first job in foodservice?

Cris Gross: Dishwasher...and I guarantee I’m not the only “Says Who” with that response!

FE&S: Knowing what you now know, would you still pursue a career in foodservice?

Cris Gross: Absolutely. When I was working in the restaurants and attending flight school, I didn’t ever think I’d end up in foodservice sales. It has been a real privilege to be a part of this industry and have the successes I’ve had in life so far because of it.

FE&S: If I were just starting out in the foodservice industry, what advice would you give me?

Cris Gross: Learn from the best people around you (there are many) in this business. They are all eager to teach you, and if you build strong alliances based on trust and provide your customers with honest, diligent service, success and longevity in this business will follow.

Click here to read part one of the interview with Cris Gross.

------------------

Do you follow FE&S on Facebook or Twitter?

Get the latest foodservice equipment and supplies news delivered directly via your preferred platform.

Related Articles

DOY Gala Winners

Dealer of the Year Winners