• Putting the Texas in Texas Land and Cattle

  • Mark Claus,Project Manager/Sales Engineer, Breckenridge Kitchen Equipment & Design, Huron, Ohio

  • South Quad Renovation at the University of Michigan in Ann Arbor, Mich.

  • College-Ready Innovation

Foodservice News

Read more Foodservice News

Blog Network

jCarbonara
Joe Carbonara

Simple Steps to Loyalty

It is tempting to make the recipe for success more complicated than it needs to be. When that happens, businesses from all segments of the foodservice industry can lose focus on what truly drives success: creating great customer experiences.

Read more...

jMartinez
Juan Martinez

Brand Optimization on a Global Stage

What does it take for restaurant chain to achieve success in foreign lands? Consultant Juan Martinez shares his thoughts and experiences.

Read more...

jStiegler
Jerry Stiegler

NY Plots $15 Wage Hike, McDonald’s Breakfast Ambitions & More

McDonald’s could be buying a lot of new equipment. Existing home sales hit an 8-year high while first time jobless claims hit a 40-year low. Fast food employees in New York State may be earning $15 an hour. These stories and a whole lot more in This Week In Foodservice.

Read more...

Highlights

Says Who? - Cris Gross, Part 2

As FE&S’ 2009 DSR of the Year, Cris Gross has a reputation for excellence in both relationship building and equipment knowledge. A Traverse City, Mich. native, Gross started off as a teenager washing dishes in restaurants around town, quickly moving up the ranks to beverage director and general manager. Staying in his hometown to build a family and his career, Gross later joined Kirchman Bros., an equipment dealership where he again moved up the ranks to run the Traverse City sales territory. Stafford-Smith bought out the small, family-owned business in 1999, and Gross stayed on to continue growing the upper Michigan territory.

sayswho_background Cris Gross

FE&S: What’s the best advice anyone ever gave you?

Cris Gross: A mentor once told me that you can NEVER back a customer into a corner. No matter how right you think you are, you always have to give them a way out. For me, that is about respect and good customer service.

FE&S: When traveling for business, what is one of your favorite pastimes?

Cris Gross: I only wish I had time to develop a pastime when on the road, so, I’d have to say calling my kids at night and saying prayers with them before they go to bed is the my favorite thing to do while away. Exploring the local cuisine is a distant second.

FE&S: What was your first job in foodservice?

Cris Gross: Dishwasher...and I guarantee I’m not the only “Says Who” with that response!

FE&S: Knowing what you now know, would you still pursue a career in foodservice?

Cris Gross: Absolutely. When I was working in the restaurants and attending flight school, I didn’t ever think I’d end up in foodservice sales. It has been a real privilege to be a part of this industry and have the successes I’ve had in life so far because of it.

FE&S: If I were just starting out in the foodservice industry, what advice would you give me?

Cris Gross: Learn from the best people around you (there are many) in this business. They are all eager to teach you, and if you build strong alliances based on trust and provide your customers with honest, diligent service, success and longevity in this business will follow.

Click here to read part one of the interview with Cris Gross.

------------------

Do you follow FE&S on Facebook or Twitter?

Get the latest foodservice equipment and supplies news delivered directly via your preferred platform.

Related Articles

Foodservice Equipment & Supplies is proud to be the exclusive media sponsor for 2015 RestaurantPoint.

Restaurant Point - Innovating the restaurant experience