• Innovative by Design: Case Studies in Healthcare Foodservice

  • Kitchen and Café Renovations at the Ohio State University Wexner Medical Center in Columbus

  • DSR of the Month: June 2015: Joe Shelpman,TriMark Marlinn, Bedford Park, Ill.

  • Vegetarian Concepts Are in Full Bloom: fresh&co Case Study

Foodservice News

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jCarbonara
Joe Carbonara

The Real Celebrity Chefs are in Healthcare Foodservice

Celebrity chefs and celebrity chef wannabes have carved out a place for themselves in today’s pop culture scene. Yet one group of culinarians consistently overlooked are those individuals serving in the healthcare foodservice community, which has become one of the most sophisticated operator segments there is.

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jMartinez
Juan Martinez

Show Stoppers: A Look at the 2015 National Restaurant Association Show

Amid a sea of new and innovative products, one particular development caught the eye of FE&S blogger Juan Martinez. Want to find out which emerging foodservice equipment trend stole the show? Read on.

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jStiegler
Jerry Stiegler

GDP Declines, RPI Rises, Restaurant Delivery Gains Traction and More

The National Restaurant Association reports its performance index increased moderately in April. The first quarter GDP estimate shows the economic recovery continues to struggle. Sysco and US Foods await decision on their merger. The Munchery meal delivery company raises big bucks for expansion. KFC and Taco Bell will test delivery. Burger King is back to number two in sales. These stories and a lot more in This Week in Foodservice.

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Highlights

Says Who? - Cris Gross, Part 2

As FE&S’ 2009 DSR of the Year, Cris Gross has a reputation for excellence in both relationship building and equipment knowledge. A Traverse City, Mich. native, Gross started off as a teenager washing dishes in restaurants around town, quickly moving up the ranks to beverage director and general manager. Staying in his hometown to build a family and his career, Gross later joined Kirchman Bros., an equipment dealership where he again moved up the ranks to run the Traverse City sales territory. Stafford-Smith bought out the small, family-owned business in 1999, and Gross stayed on to continue growing the upper Michigan territory.

sayswho_background Cris Gross

FE&S: What’s the best advice anyone ever gave you?

Cris Gross: A mentor once told me that you can NEVER back a customer into a corner. No matter how right you think you are, you always have to give them a way out. For me, that is about respect and good customer service.

FE&S: When traveling for business, what is one of your favorite pastimes?

Cris Gross: I only wish I had time to develop a pastime when on the road, so, I’d have to say calling my kids at night and saying prayers with them before they go to bed is the my favorite thing to do while away. Exploring the local cuisine is a distant second.

FE&S: What was your first job in foodservice?

Cris Gross: Dishwasher...and I guarantee I’m not the only “Says Who” with that response!

FE&S: Knowing what you now know, would you still pursue a career in foodservice?

Cris Gross: Absolutely. When I was working in the restaurants and attending flight school, I didn’t ever think I’d end up in foodservice sales. It has been a real privilege to be a part of this industry and have the successes I’ve had in life so far because of it.

FE&S: If I were just starting out in the foodservice industry, what advice would you give me?

Cris Gross: Learn from the best people around you (there are many) in this business. They are all eager to teach you, and if you build strong alliances based on trust and provide your customers with honest, diligent service, success and longevity in this business will follow.

Click here to read part one of the interview with Cris Gross.

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