Consumer traffic at restaurants remained generally flat, as did the number of restaurants between...
Melnick promoted to senior vice president.
W hen the economy tanked seven years ago, innovation became the panacea that was going to cure everyone's fiscal ills. Business leaders and politicians tripped over each other in a race to the microphone to let everyone know they were ready to lead the charge toward innovation, which ultimately would spark the economic growth the U.S. so desperately needed to break free from its economic tailspin.Read more...
Many factors come into play when designing a restaurant. The décor and ambience represent obvious considerations but one design element many concepts fail to consider is building flexibility into the front-of-house, middle-of-house and back-of-house designs.Read more...
Consumers kept a tight grip on their wallets in July, according to the U.S. Commerce Department but restaurant sales kept chugging along. Also, the NPD Group provides an update on unit growth while another study finds foodservice management optimistic about the future though they expressed some concerns about the Sysco/US Foods merger.
As the 2014-2015 school year draws to a close, I'd like to share the final outcomes of Nardin Academy's new self-operated foodservice program.Read more...
Ralph Brennan’s passion for restaurants and hospitality was ignited as a teenager in the 1960’s with a summer job as a prep cook at the original Brennan’s Restaurant on Royal Street in the New Orleans French Quarter. The hands-on physical work coupled with kitchen camaraderie, smells and flavors inspired a lifelong enthusiasm for all things epicurean. A third-generation restaurateur, Ralph is the owner and operator of a diverse array of restaurant concepts, cuisines, and locations. A foodservice and tourism industry advocate, Ralph has a long history of service to his city and his industry. He served as chairman and president of the National Restaurant Association in 1995-1996 and locally presided over both the Louisiana Restaurant Association and New Orleans Restaurant Associations. While at the helm of the National Restaurant Association, Ralph used his platform to bolster the image of the foodservice industry and position foodservice as an industry of opportunity.
Ralph Brennan: It means a lot to me. Hospitality is what we are about in this industry. It is more than just food. It is more than just service. Hospitality is about the experience the customer has. That’s what my family taught me. And our company is all about making customers happy and enjoying the thrill of doing so.
Ralph Brennan: We have been very lucky as a family. This industry has done a lot for my father’s generation and my generation. So it is important to give back and you get a lot more when you do that. In the early days, we did not have a lot of money to give so we gave our time. This industry has given us a lot and we have to give back to it.
Ralph Brennan: I have never duplicated a restaurant concept and don’t know if I ever will. I like variety and if things don’t change I get bored real fast. When developing a new concept I get together with Charlee Williamson, our executive vice president, and Haley Bittermann, our director of operations and corporate executive chef. We look at the market and try to come up with different ideas to fill in any holes that may exist from any number of perspectives such as service, price point or menu. We have begun a move into catering and have found that to be a niche for our company. We are also opening two restaurants this spring. One will be a lunch only restaurant because it is in an office building. We will also get to run a catering kitchen out of that space. And we are opening our first restaurant in a residential area. It will be more like a casual café where people can come to dinner on a Monday or Tuesday evening.
Ralph Brennan: The industry will only continue to grow because people will continue to dine out. But dining out is more than just eating. The entertainment and social aspects are what set us apart as an industry and they are why I believe we have a bright future ahead of us.
Ralph Brennan: People — specifically our ability to get enough good, quality staff. For example, we are looking for a few good sous chefs and are having trouble finding them from our usual sources. I don’t know if that’s a problem we have only in New Orleans or if it exists in other markets.
Ralph Brennan: I think they do. They have a perception that it is a very difficult industry with long hours. As my dad used to say, “You work when other people play.” I do think it has a negative perception on the culinary side of the business. But thanks to the FoodNetwork and other forms of exposure, chefs now have a little more glamorous standing. I am not sure the front of the house has made that leap.
Ralph Brennan: Straight up honesty and integrity. I don’t want to play games. Don’t make false promises. Tell me the way it is. I am also looking for new ideas and products to keep the restaurant fresh.