Opinion pieces on the foodservice equipment and supplies industry from leaders and laymen from all aspects of the business, including dealers, distributors, design consultants and multi-unit operators.
The American Customer Satisfaction Index reports that consumer satisfaction with restaurants is higher than other industries and that a number of factors, in addition to food quality, go into shaping their perceptions.
While the month over month sales for 2013 remain sluggish they still outpace last year's results.
Employment numbers get a lot of attention in the weekly news cycle because they represent a leading indicator for the country's economic performance. But what do these numbers mean to foodservice? This week we take a look at the bigger jobs picture and the foodservice industry's response.
While the National Restaurant Association's Restaurant Performance Index did not show robust growth, it did indicate the industry is experiencing positive growth. Could that mean menu prices will follow in the coming months? One study seems to think so.
Built-in obsolescence — it's a concept that the consumer electronics industry has made fashionable. How many cell phones do you have in a drawer at home that you can no longer use? How many computers do you have that you no longer use? The sad truth is that all forms of technology have become disposable in today's society.
In some respects, college and university foodservice is very much like its peers in the business and industry segment. Both face the challenge of keeping customers on campus and trying to address their need for speed of service in a flexible environment that meets a variety of tastes without compromising food quality. But to remain relevant, today's college and university foodservice operators need to keep learning and growing, much like the student populations they serve.
Wow! It is hard to believe that this issue of FE&S marks the halfway point of 2013. Joe Carbonara and the entire editorial team have managed to bring you stories from all over the United States, giving you our take on the people and projects making a difference in the foodservice equipment and supplies community.
The Disney Corporation sets the gold standard when it comes to creating truly memorable customer experiences. From movies to theme parks to cruise ships and a thousand points of joyful light in between, each time a consumer touches a Disney product the experience they have is second to none.
If any one segment of the foodservice industry has worked tirelessly to shed its negative image from generations past and become a cornerstone of the communities it serves, that segment is healthcare foodservice. Years ago foodservice seemed to be an afterthought for many healthcare operations. Today, though, foodservice takes many forms and plays a leading role in helping healthcare facilities achieve their ultimate mission: serving patients and their support networks.
Energy-efficiency and better use of labor were among the key themes running through the 2013 National Restaurant Association Show in Chicago.