Foodservice Opinions

Opinion pieces on the foodservice equipment and supplies industry from leaders and laymen from all aspects of the business, including dealers, distributors, design consultants and multi-unit operators.

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What Makes Your Company Great?

If you and I were having coffee, how would you answer that question? At first, it may seem like a pretty easy and innocent question. But once you realize that your answer can mean the difference between winning or losing a customer, then formulating a response becomes more complex.

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Driving Foodservice Innovation

Over the past several years, Apple’s iPhone has become the poster child for innovation. Consumers, from early adapters to dyed-in-the-wool Luddites, have found common ground in the iPhone. And why not? Its sharp design and flexibility allows users to morph it into whatever they want it to be. Its appeal spans generations. (Full disclosure: I do not own an iPhone.)

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Crew-Centric Designs

Menu evolution, specifically in the form of diversification and customization, means the front of the house will continue to send larger amounts of information back to the already bustling commercial kitchen. As a result it is becoming simultaneously more difficult and critical for foodservice operators across all segments to manage and analyze how staff members leverage the information to ensure customer hospitality and generate a profit.

Cognitive Ergonomics for Foodservice Operations

Menu evolution, specifically in the form of diversification and customization, means the front of the house will continue to send larger amounts of information back to the already bustling commercial kitchen. As a result it is becoming simultaneously more difficult and critical for foodservice operators across all segments to manage and analyze how staff members leverage the information to ensure customer hospitality and generate a profit.

Redefining Smart Kitchens

The foodservice industry’s view of the smart kitchen is similar to society’s view of mermaids and unicorns: We all know what they look like but nobody expects to actually encounter one any time soon. It might be time, however, to adjust your definition of what actually constitutes a smart kitchen.

Signs of Things to Come?

With the calendar finally displaying 2010 dates, I look forward to shaking off the doldrums from the previous year and am excited about what 2010 holds for the foodservice industry. Still, the trials and tribulations of 2009 were not without their benefits. Indeed, the challenging business and social environment taught us all some valuable lessons and reminded us of a few fundamental foodservice truths that will never change. With that in mind, here are my key observations from last year.

It's All About the Menu and It Always Will Be

The menu is the heart and soul of any foodservice operation and 2009 only confirmed that. Though consumers spent more time at home, they still ate out, meaning that despite the economy, there still was significant demand for food prepared away from home. What did change was how consumers defined value, illustrated by how they traded down or patronized restaurants with creative menu packaging and pricing. At the end of the day, the promise of something special at the center of the plate is what continues to prompt consumers to get off the couch and part with what little discretionary income they have. And the operators that are able to leverage their equipment and supplies investment to help create that something special in the most effective and efficient manner possible are the ones that will continue to prosper.

The Polarization of the Dealer Community

Until now, seismic changes in the dealer community have been relegated to quiet, backroom conversations. Make no mistake, though, the way dealers align themselves and go about procuring equipment and supplies is undergoing a major shift. The formation of a new dealer buying group featuring six of the bigger names in equipment and supplies distribution set off a domino effect in the industry. The fallout from the formation of the first group led to the creation of a second buying organization. As a result, one dealer buying group is but a mere shell of its former self. And another group will almost certainly dissolve, which is why its remaining dealers reportedly are searching for a new organizational umbrella.

While many speculate as to what's driving these changes, one thing is for certain: The dealer community is polarizing. The emerging dealer landscape seems to align the really big dealers in two buying groups, leaving the smaller ones to form their own alliances. It's sort of like the television show "Survivor," with factions forming among competitors--except in this case the players are pooling their purchasing power to get the best deals on stainless steel and china. I expect there will be considerable movement within dealer groups in the months ahead, distracting them from the slow pace of the economic recovery.

H1N1 and Food-Safety Fundamentals

While it's hard to imagine something good coming from something as nasty as the H1N1 pandemic, that's actually the case for the foodservice industry. Foodservice professionals were reminded that there's no substitute for fundamentals of food-safety, notably proper hand washing and cleaning and sanitizing of all surfaces. As Handwashing for Life's Jim Mann points out on page seven, lessons learned from this pandemic have set a precedent for future foodservice professionals. "In fact, the spread of the virus has motivated industry professionals to develop better food safety policies, facility designs, and training programs," Mann says.
The past year was far from dull, but something tells me its events only set the table for an even more exciting 2010. Here's wishing you and your business a prosperous New Year!

Expecting the Unexpected

Few people would argue that the current economic climate has been examined ad nausea. The mainstream media has spilled countless gallons of ink and talked until they are nearly blue in the face, trying to assess the blame for our economy’s most recent recession. And politicians on both sides of the aisle continue to prey upon consumers’ fears to drive home their ideological agendas.

Efficiency is a Direction and not a Destination

Efficiency is one of the great buzz words being tossed around in the foodservice industry today. Just about every foodservice company is struggling to determine what it means for their business to be more efficient in light of the challenging business environment.

It’s Not Over Until It’s Over

Last month Federal Reserve Chairman Ben Bernake made global headlines when he told the Brookings Institute that the recession is “very likely over.” If the recession is, in fact, over, what does that mean for the foodservice industry?

Adding to The Bottom Line; Parting Shot, Oct. 2009

It's Not Over Until It's Over

Last month Federal Reserve Chairman Ben Bernanke made global headlines when he told The Brookings Institution that the recession is "very likely over." If the recession is, in fact, over, what does that mean for the foodservice industry?

In the short term, this ray of economic hope probably does not mean much to the foodservice industry. Foodservice operators' equipment and supplies budgets are expected to decrease by 2.8 percent, on average, in 2010 according to FE&S' annual Forecast Study. In contrast, 39 percent of the operators surveyed anticipate an increase in their food and beverage expenditures, while 45 percent anticipate this budget item will remain flat. Overall, we project that foodservice equipment and supplies sales for 2010 will remain flat when compared to this year.

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